Refund policy

Last updated: [27th Aug, 2026]

EXCHANGE & REPLACEMENT POLICY

At ASI, we want you to love what you wear. If the size isn't right or you'd prefer a different product, exchange it in a few clicks — no calls, no waiting on chat. As a manufacturer selling to you directly, we stand behind every stitch that leaves our Jalandhar unit.

Your exchange at a glance

Exchange window 10 days from delivery
How to start  [Exchange & Returns Portal] — self-serve, 2 minutes
First exchange  FREE, with free doorstep pickup
Second exchange (same order) 
 ₹100 reverse-shipping fee
Maximum exchanges per order  2
Refunds 
 Not offered for size/preference; full refund if the fault is ours and a replacement isn't available


The essentials

We offer exchanges, not refunds. If you'd like a different size or product, we've got you covered. Cash refunds are not provided for change of mind, size, or preference. If we're at fault — a defective, damaged, or wrong item — you always get a free replacement, or a full refund if a replacement isn't available, as required under Indian consumer protection law.

What can be exchanged

  • Size exchange: the same product in a different size, subject to stock.
  • Product exchange: any other product on asiplanet.com.
    • If the new item costs more, pay the difference securely within the portal.
    • If it costs less, the balance is issued as ASI store credit valid for 6 months — redeemable on your next order. No cash refund is given for the difference.

Conditions for exchange

Your item is eligible if it is:

  • Unused, unwashed, and unworn — trying it on for size is perfectly fine;
  • With all original tags, packaging, and invoice intact;
  • Free of stains, odours (including perfume), pet hair, or damage caused after delivery.

Items that fail these checks — at pickup or at our warehouse — will be returned to you, and the exchange will not be processed.

Items that cannot be exchanged

  • Socks, caps, face masks, innerwear, and sandow vests (hygiene reasons) — unless defective;
  • Items marked "Clearance" or "Final Sale" (regular discounted and offer items CAN be exchanged); 
  • Free or promotional items.

How your exchange works — start to finish

  1. Open the [Exchange & Returns Portal] (linked in the website footer and in your order confirmation email) and log in with your order number and phone/email.
  2. Select the item, your reason, and the new size or product. Upload the requested photos of the item with tags. The portal confirms eligibility instantly.
  3. Doorstep pickup is scheduled automatically. Keep the item packed with all tags and the invoice. The pickup agent performs a quick quality verification at your doorstep  product, tags, condition) before accepting it; items that don't match the checks will be declined.
  4. The courier makes up to three pickup attempts. If all three fail, the request closes automatically — you can raise a fresh one within the 10-day window. 
  5. Once the item reaches our Jalandhar warehouse and passes final quality check, your replacement is dispatched within 2–4 business days. Store credit, where applicable, is issued to your account at this stage. You can track every step inside the portal.

If doorstep pickup isn't available at your pin code: the portal will show a self-ship option. Courier the item to Anand Sports Industries, Anand Tower, Near Football Chowk, Basti Nau, Jalandhar, Punjab – 144002, and upload the courier slip in the portal. We'll add a flat ₹50 credit toward your courier cost with your replacement. Self-shipping for defective or wrong items is reimbursed in full against the courier receipt.

Received a defective, damaged, or wrong item?

That's on us, and we'll fix it fast — free pickup, free replacement, no charges.

  • Raise the claim on the [Exchange & Returns Portal] within 48 hours of delivery. 
  • An unboxing video is mandatory for damage, defect, missing-item, and wrong-item claims — a continuous video showing the sealed package being opened, uploaded with your claim. Claims without an unboxing video cannot be processed, so please make it a habit to record while opening your ASI parcel. 
  • If a replacement is genuinely unavailable, we issue a full refund — to your original payment method for prepaid orders, or via UPI/bank transfer for COD orders — within 7 10 business days of the item reaching us. This is the only case in which refunds are issued. (Note: the COD handling fee is non-refundable.)

Need help at any step? Our AI assistant is available 24×7 on the website, or reach us on WhatsApp (+91 90560 01959) or support@asiplanet.com.

CANCELLATION POLICY

  • Cancel free of charge any time before dispatch — from the Orders section of your ASI account on asiplanet.com. Our AI assistant can guide you through it, or email support@asiplanet.com with your order number if you checked out as a guest.
  • Once dispatched, an order cannot be cancelled. If you no longer want the item, our 10-day Exchange Policy has you covered after delivery. Please don't refuse delivery of prepaid orders — refused prepaid shipments are treated as exchange requests, and re-shipping charges apply. 
  • Prepaid orders cancelled before dispatch are refunded in full to the original payment method within 5–7 business days.
  • ASI may cancel an order due to stock unavailability, a pricing or technical error, or suspected
    fraudulent activity — in which case anything you've paid is refunded in full