Orders & Payment
How do I place an order?
Browse, pick your size and colour, add to cart, and check out. You'll get an order confirmation by email, with updates on WhatsApp and SMS.
What payment methods do you accept?
UPI, debit/credit cards, and net banking via a secure payment gateway — plus Cash on Delivery on eligible orders.
Is Cash on Delivery available?
Yes — on orders up to ₹2,500, depending on your pin code (checked automatically at checkout). A ₹80 COD handling fee applies, which is completely waived when you pay online. Every COD order gets a quick automated confirmation on WhatsApp before dispatch.
Are the shipping charge and the COD fee the same thing?
No — shipping is the delivery charge (free above ₹999), while the COD fee (₹80) applies only if you choose to pay cash at the door. Pay online and the COD fee disappears.
Can I modify or cancel my order?
Yes, free of charge before dispatch — from the Orders section of your account. After dispatch, use our easy 10-day exchange instead.
Do I get a GST invoice?
Every order ships with a GST invoice. Buying for your business? Share your GSTIN and we'll add it so you can claim input credit.
Is it safe to pay online?
Yes. Our store runs on Shopify with SSL encryption, and payments are handled
by a PCI-DSS-compliant gateway. We never see or store your card or UPI details.
Shipping & Delivery
Do you ship across India?
Yes — to pin codes across India. We don't ship internationally yet.
How much is shipping?
FREE on all orders above ₹999. Below ₹999, the exact charge shows at checkout before you pay.
How fast will my order arrive?
We dispatch within 48 business hours. Delivery: 3–5 business days for metros, 5–8 for the rest of India.
How do I track my order?
Use the Track Order page with your order number — or ask our AI assistant, any time. A tracking link also lands on your email and WhatsApp at dispatch.
The package looks damaged at delivery — what do I do?
Don't accept it. Report it the same day with photos to support@asiplanet.com or on WhatsApp, and we'll sort it immediately.
Exchanges & Replacements
What is your return policy?
We offer easy exchanges within 10 days of delivery — your first exchange is completely FREE with doorstep pickup. We don't offer refunds for size or preference; if we've sent something defective or wrong, you get a free replacement (or a full refund if a replacement isn't available).
How do I exchange an item?
Head to our Exchange & Returns Portal (linked in the footer and your order email), log in with your order number, pick the item and your new size — done in about two minutes. Pickup is scheduled automatically, and you can track the whole journey in the portal.
Is the exchange really free?
Your first exchange per order is 100% free, doorstep pickup included. A second exchange on the same order costs ₹100. Maximum two exchanges per order.
What if pickup isn't available at my pin code?
The portal will show a self-ship option — courier the item to our Jalandhar address, upload the slip, and we'll add a flat ₹50 credit toward your courier cost. For defective or wrong items, your full courier cost is reimbursed against the receipt.
Can I exchange for a different product, not just a different size?
Absolutely. Costs more? Pay the difference right in the portal. Costs less? The balance becomes ASI store credit, valid 6 months.
Why is there a quality check at pickup?
The pickup agent quickly verifies the product, tags, and condition at your doorstep — it protects genuine customers and keeps exchanges fast for everyone.
Are any items non-exchangeable ?
Socks, caps, face masks, innerwear, and sandow vests (hygiene), plus items marked Clearance/Final Sale. Regular discounted items CAN be exchanged.
I received a damaged/defective/wrong item.
Raise a claim on the Exchange & Returns Portal within 48 hours of delivery and upload your unboxing video (mandatory for these claims — please record while opening every parcel). We arrange free pickup and a free replacement, or a full refund if no replacement is available.
Products & Sizing
How do I pick the right size?
Every product page has a size chart in inches. Measure a garment that fits you well and match it — the most reliable method. Stuck between two sizes? Ask our AI assistant or WhatsApp us your measurements.
Are colours accurate on the website?
We photograph as accurately as possible; slight variations can occur due to screens and fabric dye lots.
Will you restock sold-out sizes?
Popular models are restocked regularly — message us the product and size and we'll notify you.
Who makes ASI products?
We do. ASI has been manufacturing sportswear in Jalandhar — India's sporting goods capital — since 1959. You're buying factory-direct, which is how quality stays high and prices stay honest.
Store & Contact
Do you have a physical store?
Yes — Anand Tower, Near Football Chowk, Basti Nau, Jalandhar. Mon–Sat 9 AM–7 PM, Sunday 9 AM–2 PM.
Can I buy in bulk / wholesale?
Yes — ASI supplies retailers across India. Bulk enquiries: info@asiplanet.com or WhatsApp +91 90560 01959
How do I reach support?
Fastest: our AI assistant, 24×7, on every page. Also: WhatsApp +91 90560 01959 · support@asiplanet.com (Mon–Sat, 9 AM–7 PM for human replies).